Glossary
Completion requirements
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Interactional managementThe skill of managing the interaction in order to facilitate the flow of communication while ensuring that everyone is kept informed of what is happening. | ||
Interactional management triggerAn interactional management trigger is an occurrence in the role-play that is intended to require candidate to manage the interaction in order to facilitate conversation. Triggers may include, but are not limited to, overlapping input, long turns, noise interference and technical issues. | ||